30-DAY UNCONDITIONAL RETURN

8AUDIO offers a 30-day unconditional return policy. So, even if you have simply changed your mind about your purchase and you wish to return it, that’s fine!

Please notify us within 30 days of receipt of your purchase via the channel which you purchased (eg. Amazon). Then simply return your products within 28 days of notifying us.

*Unwanted items must be ‘as new’ and unopened condition with all security seals and packaging intact.

 

DAMAGED ITEMS

Please report any visible damage to the courier or postal service upon receipt. We advise refusing delivery of visibly damaged and severely damaged products. This will mean the products are returned to us ASAP.

If the damage or defect is noticed after opening, please let us know within 28 days of receipt. We’ll do our best to resolve the situation ASAP.

 

WRONG ITEM?

If you suspect you have received an incorrect item, please notify us within 7 days of receipt. We’ll correct any issue ASAP!

 

FAULTY GOODS

Please notify us as soon as possible if you notice any fault or performance issue with your goods. We will offer troubleshooting and analysis to confirm there is a fault, swiftly and courteously. If your item is deemed faulty, we will offer returns instructions for you to send back at your own convenience.

If the items need returning to us, please do so with all original accessories and in the original packaging, if possible. If this is not possible, please repackage appropriately for transit. We cannot accept responsibility for items damaged in transit, on their way back to us.

We will promptly check all items when returned to us. Items that are deemed faulty will have a replacement offered, with free of charge shipping. Or if required, we can also offer a refund. If no fault is found, we will happily return your goods but this will be at the customer’s cost.

 

WARRANTY

Please register your product within ninety (90) calendar days from the date of purchase. 

All new products will have a Limited Warranty for one (1) year, or for the period of your country’s statutory warranty, whichever is longer.

Warranty can only be offered to products registered with proof of purchase with date, model and details of the authorised dealer clearly stated on the receipt/invoice. Please keep the original receipt/invoice in case it is required for a warranty claim.

This Limited Warranty is non-transferable and is offered exclusively to the original owner.

This Limited Warranty is valid only in the original country of purchase.

Repairs or replacements remove are provided under this warranty are the exclusive remedy of the consumer. 8AUDIO shall not be liable for any incidental or consequential damages for breach of any expenses or implied warranty with any product. Except to the extent prohibited by law, this warranty is exclusive and in lieu of all other warranties whatsoever, both expressed and implied, including but not limited to the warrant of merchantability and fitness for practical purpose.

This warranty provides benefits that are additional to and do not affect your statutory consumer rights.

This Limited Warranty offer is subject to correct information being submitted in your application. Incorrect dates or mismatched purchase receipt dates that are outside of the warranty terms will immediately invalidate any warranty claim.

*Please check with your dealer or local distributor for further information.

To qualify for the extended 1 year warranty, please register here: